• Q: I'm unable to send settlements when connecting to the host using a VPN.
• Q: What settings do I need when using the Windows XP Firewall?
• Q: After installing a modem I cannot configure it in the "Options / Host Access Connections" window.
• Q: Why do some reports print extremely slow?
• Q: Some reports do not properly advance from page to page.
• Q: Why do I have to manually enter a zero for Sales Tax?
• Q: I am having difficulty installing the VPN client on different workstations.
• Q: Can I install the program on Windows 2003 server?
• Q: Can I install the program on a Unix or Linux server?
• Q: What is the maximum number of detail lines per transaction and characters in a Line Item Detail?
• Q: When importing transactions with detail lines the totals in the order header get changed.
• Q: Which record types are required to import a Level-I (retail) or Level-II transaction?
• Q: My customer would like to see the date shipped on their credit card statement.
• Q: What modems are recommended.
• Q: What are the security risks with "split tunneling" when using the VPN?
• Q: Does the VPN client have to be installed on all workstations?
• Q: How can I get a list of only transactions queued for settlement?
• Q: How can I get a list of only transactions queued for authorization?
• Q: The installation fails saying a memory location cannot be accessed.
• Q: Vsdatnt.sys warning when using VPN Client and Windows 2003 Server.
• Q: I need a "unit of measure" that prices by the thousand items.
• Q: When using the Internet and VPN Client, the authorizations work but settlements fail.
• Q: If we submit authorizations using dialup can we settle using the Internet and VPN?
• Q: How can I archive old transactions?
• Q: The program failed with an error that read "OLE error code 0x8007007e: ..." .
• Q: Program fails and displays a window. The first line starts with: Fatal error: Exception code=C00000FD . . .".
• Q: I'm running the program from a server with several workstations. How can I speed up reports that run slow?
• Q: I receive an "out of BIN range" error for some AMEX cards.
• Q: How do you process a return transaction?
• Q: How do you process a force (post-auth) transaction?
• Q: What is the Card Verification field and how do I use it?
• Q: What does the error Too many line Items mean?
• Q: How do I get my Line Item Detail to allow me to enter my sales tax?
• Q: How do you install and setup the software on a server/workstation set up?
• Q: What operating Systems are supported for use with the VPN client?
• Q: Can I import my old Customer data into the new P@PC Plus version 2.0 software?
• Q: Why can’t I print my Approved and Settled report when using the VPN client?
• Q: I want to process my transactions through my high-speed internet connection.  Is this possible?

If you were unable to find an answer to your problem here please submit a Problem Report.

Answers

Q: My authorizations go through OK and I can manually connect to the host via FTP after starting the VPN client. However, when I try to transmit a settlement batch it fails to connect to the host.

A: The most common culprit under these circumstances is anti-virus software such as McAfee or Norton. Disable the software and try the settlements again.

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Q: What settings do I need when using the Windows XP Firewall?

A: Creating the following three entires should work:

1. Add the program "Global Payments VPN Client, ipsecdialer.exe" and allow to communicate with "Any computer (including those on the internet)"
2. Open up UDP port 62515
3. Open up UDP port 62514

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Q: The modem is visible in the "Select a Modem" window but after I click on "OK" its description isn't displayed in the "Current Modem" column.

A: With all versions of Windows from 2000 forward it is necessary to restart Windows after installing a new modem. Windows TAPI (Telephone Applications Program Interface) is used to interface with modems. TAPI has this unfortunate behavior. Some programs, such as Symantec WinFax do not use TAPI and do not exhibit this behavior, which can lead to frustration and confusion until you realize you have to restart Windows after installing a new modem in order to make it fully functional with applications that utilize TAPI.

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Q: Why do some reports print extremely slow?

A: You need to upgrade to version 2.10 or later. This is a problem when using Windows XP.

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Q: Some reports do not properly advance from page to page.

A: You need to upgrade to version 2.10 or later.

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Q: Why do I have to manually enter a zero for Sales Tax?

A: This was an early requirement by Visa but was removed in versions of the program later than 7/02/2004 (build 1360).

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Q: I am having difficulty installing the VPN client on different workstations.

A: On versions of the program prior to 9/13/2004 (build 1373) the file path name for the VPN client had to be the same for each workstation. That meant if you, for some reason, installed the VPN client differently on one of the workstations you would not be able to properly configure it in the program. This problem was fixed in versions of the program dated 9/13/2004 or later (build 1373 or later).

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Q: Can I install the program on Windows 2003 server?

A: Yes, either from a workstation or the server itself. In order to configure workstations create a shortcut that points to the level3.exe file in the shared directory where you installed the program. You can actually run the program from the server console, which is handy if you want to use the "Continuous Submission of Orders for Authorization" feature.

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Q: Can I install the program on a Unix or Linux server?

A: Yes but you cannot run the program from the server console. The server will only be used to allow sharing of the data and program with Windows based workstations. Use a Windows workstation to install the program in a shared directory on the server. For the additional workstations create a shortcut pointing to the level3.exe file in the shared directory.

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Q: What is the maximum number of detail lines per transaction and characters in a Line Item Detail?

A: For MasterCard the limit is 99 detail lines per transaction. For Visa the limit is 999 detail lines per transaction. Character limits vary according which sub-field applies. Each detail line consists of several sub-fields, each of which has a size limit. Some of these are:

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Q: When importing transactions with detail lines the totals in the order header get changed.

A: The program calculates totals based on the detail lines. The order header totals may be changed if they do not agree with the detail lines.

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Q: Which record types are required to import a Level-I (retail) or Level-II transaction?

A: The "H1" and "H2" are all that are required.

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Q: My customer would like to see the date shipped on their credit card statement.

A: You can control, within limits, the contents of various fields that are part of the settlement. Look at the settlement.ini file, which has additional information. If you have further questions contact cust.support@bdssoftware.com

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Q: What modems are recommended?

A: The U S Robotics External Sportster has worked well for all versions of Purchase Plus (Purchasing @dvantage PC). If you are using Version 2.00 or later most USB type modems should work without problem.

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Q: What are the security risks with "split tunneling" when using the VPN?

A: The risks are all to the payment processors host that receives your authorization and settlement requests. Because they are fully aware and prepared for any intrusion attempts there really is no risk at all.

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Q: Does the VPN client have to be installed on all workstations?

A: It has to be installed on any workstations from which you will be doing a "Call for Authorization" or "Call for Settlement."

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Q: How can I get a list of only transactions queued for settlement?

A: Go to Reports / Pending Settlement. Use a very early date such as "01/01/2000" for the beginning date and "12/31/2019" as the ending date; be sure to check the "Only Queued For Settlement" box. The resulting list will include all transactions queued for settlement. A similar procedure would be used for listing all transactions queued for authorization.

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Q: How can I get a list of only transactions queued for authorization?

A: Go to Reports / Pending Approval. Use a very early date such as "01/01/2000" for the beginning date and a date into the future, such as "12/31/2019" for the ending date. Be sure to check the "Only Queued For Auth" box. The report will include all transactions queued for authorization. A similar procedure would be used for listing all transactions queued for settlement.

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Q: The installation fails saying a memory location cannot be accessed.

A: When installing you must be logged in as Administrator or a user with administrator permissions.

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Q: After installing the VPN Client on a server I receive a warning that the vsdatnt.sys driver has been disabled because of incompatibilities.

A: This driver is part of the “stateful firewall” which does not work with Windows 2003 Server. The authors, Zone Alarm, have no intention of fixing the problem however the VPN Client works fine without the driver functioning. The unwanted warning can be eliminated by renaming the driver. Go to the “Windows\System32” directory and rename “vsdatnt.sys” to “vsdatnt.sys.renamed”.

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Q: I need a "unit of measure" that prices by the thousand items. In the past we have always used "M" for the unit of measure and, for example, a quantity of 3,650 with a unit price of 5.50 will extend to $20.80.

A: You can add your own Unit Of Measure code by going to "Tables / Unit Of Measure". Click on "New", enter "M" for the "Unit Of Measure Code", "0.001" for the "Multiplication Factor", and any appropriate Description. When completed click on "Save". All line item detail use the "Units Of Measure" and "Multiplication Factor" by calculating extended prices as follows: Quantity Sold X Unit Of Measure Multiplication Factor X Selling Price. In the example given this would be: (a) 3,650 X .001 = 3.650 (b) 3.650 X 5.50 = $20.80 As an aside, you could change the Multiplication Factor in the existing TH or THOU Unit of Measure to 0.001 and use these instead of "M", so long as this doesn't cause you problems.

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Q: We use the Internet and VPN Client for authorizations and settlements. The authorizations work but settlements fail.

A: Go to "Options / Host Access Connections" and click on the "Configure" button on the "Settlements" connection line where the Phone Number starts with "GPVPN". First make sure that the IP address following GPVPN.... is correct. Usually it is 64.69.204.25:21 and the contents of the entire field appear as "GPVPN64.69.204.25:21". If this is correct click on the "Configure" button on the same line. Most of the time the problem is with an incorrect Host Access User ID or Host Access Password. Make sure the contents of these fields are correct. The contents of the Location of VPN Client program is already correct if you are not having problems with authorization requests.

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Q: If we submit authorizations using dialup can we settle using the Internet and VPN?

A: Yes, regardless of how authorizations were submitted, dialup or Internet, you can do the settlements using either dialup or the Internet. The only "gottcha" is if you submit settlements via the Internet you have to go to "Orders / Settle / Call Host For Results" to retrieve the results. If you settled via the Internet you have to retrieve the results via the Internet. Normally results are available within five to ten minutes.

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Q: How can I archive old transactions?

A: This is accomplished using the Export screen:

(1) Go to Orders / Export / Export All Activity
(2) Select an appropriate date range.
(3) Check the "Remove these orders from the current file" check box.
(4) Click on the "All Merchants" radio button.

If necessary these transactions can be place dback into your database by using the Import screen.

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Q: The program failed with an error that read "OLE error code 0x8007007e: The specified module could not be found".

A: This indicates that the registration of the components is not correct. This can be corrected by:

(a) Open a Command Prompt window.
(b) Navigate to the directory where Purchasing @dvantage PC is installed.
(c) Type in the command "register" and press the key.

If you are running Purchasing @dvantage PC from multiple workstations on a network you may have to do this at each workstation.

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Q: The program is failing and displays a window with several lines of information. The first line starts with: Fatal error: Exception code=C00000FD . . .".

A: This is similar to the "OLE" error, typically indicating a failure to locate one of the program components because it is improperly registered. Usually the problem can be corrected in the same fashion:

(a) Open a Command Prompt window.
(b) Navigate to the directory where Purchasing @dvantage PC is installed.
(c) Type in the command "register" and press the key.

If you are running Purchasing @dvantage PC from multiple workstations on a network you may have to do this at each workstation.

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Q: The program is installed on a file server with several workstations running the program from the shared resource. What can I do to speed up reports, they are running very very slow?

A: As installed all temporary files will be created on the shared resource which adds significantly to network overhead. This overhead can be decreased by having the temporary files located on each workstation. This can be accomplished in a two step fashion:

(a) There is a file named "config.fpw" in the directory where Purchasing @dvantage PC is installed. Edit this file (notepad will work fine) and add the following lines at the end:
    TMPFILES=c:\temp
    EDITWORK=c:\temp
    SORTWORK=c:\temp
    PROGWORK=c:\temp
(b) On each workstation where you run the program make sure that a directory named "temp" exists on the C: drive. For what its worth, you are not bound to the name "temp". For example, if you already have a directory for temporary files on the workstations named "work" then make the entries in the config.fpw file read "PROGWORK=c:\work" (and so forth for all the other entries).

This will significantly decrease the overhead and speed up the program in a network environment. The reports will still run more slowly when more people are using the application but there will be a noticable improvement.

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Q: I receive an "out of BIN range" error for some AMEX cards.

A: You have to delete three redundant BIN entries for AMEX cards. Go to Tables / BIN Ranges / BIN Assignments. Delete the following BIN ranges, all of which are for AMX card types:

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Q: How do you process a return transaction?

A: A return is processed just like a sale, except you must change the order type to Return and put the authorization code in the authorization code field.  Remember, you only need to settle the return.  Authorizing is not needed for a return.

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Q: How do you process a force (post-auth) transaction?

A: A force sale is processed just like a sale, except you would have a pre-authorization code given to you by your voice authorization center or the card issuing bank. First, change the order type to Force and put the authorization code into the authorization code field. You then finish the sale like normal.  Remember, you only need to settle the force. Authorizing is not needed for a force sale.

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Q: What is the Card Verification field and how do I use it?

A: This field is used to verify the CV2 code.  CV2 is on the back of all MasterCard and Visa cards (3-digit code on back of card) and it is located on the front of American Express cards (4digit code).  When doing a sale you would put the code into the Card Verification field and then change the CV Status to CVC Present.

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Q: What does the error Too many line Items mean?

A: This is caused when submitting an American Express card if Line Item Detail information was keyed on the sale. An American Express transaction should never have Line Item Detail information added to it. If you do an American Express transaction you should only add Order Comments.

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Q: How do I get my Line Item Detail to allow me to enter my sales tax?

A: You must go to Options then choose User Profile.  Go to the Tax # 1 field and type in either Tax # 1 or sales tax into that field.

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Q: How do you install and setup the software on a server/workstation set up?

A: First you must do a complete install of the software on the server or shared drive. You then go to the workstation and map a drive to the P@PC+ software that you install on the server. Then find the P@PC+ executable icon and then right click on that icon and choose send to desktop as a new shortcut. Remember, if you are authorizing and settling from the workstation either the modem or VPN client must be installed and configured on the workstation.

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Q: What operating Systems are supported for use with the VPN client?

A: You must have Windows 2000 or XP in order to use the VPN client to process sales over your high-speed internet connection.

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Q: Can I import my old Customer data into the new P@PC Plus version 2.0 software?

A: Yes, the software has a utility called Copy Data from another Location.  This is found under the Help menu.

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Q: Why can’t I print my Approved and Settled report when using the VPN client?

A: When using the VPN client you must do a new step before you can print that report. You must do Call Host for Results before you can print your Approved and Settled report.

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Q: I want to process my transactions through my high-speed internet connection.  Is this possible?

A: Yes, this is possible.  You must contact your Bank to order the VPN profile disk.

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If you were unable to find an answer to your problem here please submit a Problem Report.

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